Incident response services offered by Safercy aim to support our clients during major cyber crises by investigating the incident to identify the attacker’s actions, providing containment and remediation measures to halt the attack and rebuild the information system, and monitoring the client’s infrastructure throughout the incident period.
INCIDENT RESPONSE
The Emergency Intervention
Incident Response: A Cornerstone of Modern Cybersecurity
In the face of an evolving and growing threat landscape, organisations must be prepared to respond swiftly and effectively to security incidents. Incident response is no longer solely about preventing attacks; it is about detecting and neutralising them quickly to minimise damage. This structured approach encompasses detection, analysis, containment, eradication, and recovery following an attack.
An effective incident response strategy not only reduces the financial and operational impact of an incident but also safeguards the organisation's reputation. Every step of this process requires seamless coordination between technical teams, decision-makers, and, at times, external entities. Proactive incident management—through regular preparedness testing and constant technological vigilance—is crucial for adapting to emerging threats.
With their expertise in Digital Forensics and Incident Response (DFIR) and advanced tools such as EDR, XDR, and SIEM, Safercy’s engineers are equipped to help your organisation investigate and recover from a major crisis. Our specialists work to restore normal operations as quickly and securely as possible.
Moreover, a well-executed incident response provides invaluable insights to strengthen an organisation’s defences. Lessons learned from an incident enable improvements to procedures, tools, and training programs. In essence, incident response is not merely about reacting; it is about learning, evolving, and continuously fortifying an organisation’s security posture.
Why Involve
Our Incident
Response Experts?
In major crises such as ransomware infections, it is common for attackers to have established multiple entry points during the intrusion phase. Safercy's investigations trace the attacker's pathway to prevent their return. Having supported hundreds of clients in similar situations, our experts provide guidance on the best course of action to restore operations swiftly and avoid further compromise. Understanding the root cause of the attack also enables the prevention of similar incidents in the future.
Safercy's digital forensics expertise also addresses a wide range of issues, including:
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Business Email Compromise (BEC)
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Internal Intrusions
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Resource Misuse
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Extortion and Blackmail
Benefits of Expert Incident Response Assistance
1. Specialised Expertise:
Our dedicated professionals bring in-depth knowledge of current threats and best practices for effective remediation.
2. Reduced Downtime:
Rapid and efficient intervention minimises service interruptions, reducing operational impact and ensuring business continuity.
3. Future Prevention:
Post-incident analysis identifies vulnerabilities, enabling you to strengthen your defences and prevent similar events.
4. Crisis Management:
A dedicated team ensures clear communication and effective coordination, mitigating stress and minimising potential errors during a high-pressure situation.
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At Scale
Using automation, we take a large-scale approach that accelerates and standardises incident response, ensuring rapid containment and resolution of cyber threats.
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Seasoned Forensics Experts
Our specialists, with years of full-time forensic experience, bring deep expertise to every intervention, ensuring comprehensive investigations and accurate conclusions.
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Targeted Efficiency
Our experts focus on rapidly understanding the nature of the incident and efficiently eliminating the threat, minimising downtime and impact.
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Cyber Threat Intelligence Integration
Our approach incorporates advanced threat intelligence (CTI), backed by experts with proven experience in publishing and researching sophisticated attacker groups.
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Continuous Monitoring Implementation
From the outset of our intervention, we assist in establishing ongoing asset monitoring. Leveraging partnerships with leading EDR/XDR solution providers, we help identify affected machines quickly and ensure the integrity of healthy networks is maintained.
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With Safercy, your organisation benefits from cutting-edge tools, expert-led analysis, and a tailored response designed to safeguard your operations and future-proof your defences.
OUR APPROACH
Some Figures...
SAFERCY's approach enables incident response in an average of 20 days, compared to 75 days for most competitors.
4,9M$
Average global cost of a data breach in 2024
228
Average number of days to identify a data breach
59%
of organisations fell victim to at least one ransomware attack globally in 2024.
Incident Response Services Provided by SAFERCY
Our Incident Response Teams Frequently Deliver the Following Services:
• Incident Response:
Immediate intervention by our experts to provide strategic crisis management support. Our specialists investigate the targeted assets to identify the source, scope, and necessary remediation measures, mitigating impacts and rapidly restoring security.
• Tabletop Exercises:
Cyber crisis simulations to train your teams and test your incident response processes. These exercises help pinpoint areas for improvement and strengthen your organisation’s resilience against threats.
• Assistance in Drafting Incident Response Plans:
Development of a tailored, coordinated action plan ensuring your organisation has a clear and effective roadmap in case of a cyberattack.
• Threat Hunting on Your Infrastructure:
Proactive analysis of your systems by our experts to detect the presence of attackers. This in-depth research helps secure your environment and identify potential threats before they cause harm.
Phases of Incident Response:
Every incident is unique and has its own specific characteristics. However, general phases can be identified when handling an incident. This methodology, aligned with best practices, includes:
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Scoping the Impacted Perimeter – Average time: T+1 hour
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Deployment of Incident Response Agents – Average time: T+1 day
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Containment – Average time: T+3 days
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Continuous Monitoring – Average time: Duration of the incident, approximately T+20 days
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Eradication of the Attacker from Affected Infrastructure – Average time: T+20 days
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Recovery – Variable duration depending on the incident, largely dependent on the victim's ability to rebuild affected components.
From the outset of the engagement, frequent meetings, known as “cadence calls,” are held to assess progress and manage the crisis. Upon conclusion of the service (after initiating the Recovery phase), an Incident Response Report is delivered, accompanied by a post-incident review meeting to debrief on the entire event.
Have a question? Or simply want to get to know us?
Don’t hesitate to contact us. We will get back to you as soon as possible.
207 avenue willy brandt
59777 Lille, France
03 74 47 49 07